Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services.
Operations and Technology (O&T) plays a central role in driving value for the Citi and its clients. It is a key partner to the businesses in the product design, sales and product delivery. O&T also provides a foundation for technology, processes and people that enable Citi to achieve its day-to-day operational and its long-term growth goals. As such, O&T plays a pivotal role in enabling Citi to execute business across all of its products and clients, and contributes to Citi’s continued success and growth strategy.
We are looking for dynamic and committed professionals as well as an effective team player to join us as:
Customer Service Associate 2
Changi (East) - Changi Business Park
Responsibilities:
The successful candidate should have the following responsibilities:
- Asia Pacific Regional Global Servicing Centre (GSC) Hub provides dedicated Account Opening services to Citigold and Citi At Work clients across the globe.
- International Customer Service Representative (ICSR) is the dedicated contact and customer advocate for facilitating the account opening process across APAC, as well as via the regional hubs in LATAM, EMEA and North America.
- ICSR will need to ensure that all requests are handled / resolved in a timely manner, by taking complete ownership of the issues, resolving it independently, working with their business partners, or escalating to the GSC Hub Head.
- ICSR will need to have a good understanding of banking products and processes to ensure effective customer interactions.
Requirements:
- Sense of ownership and the ability to work through issues to ensure customer satisfaction is a priority.
- Excellent interpersonal and communication skills with good command of written and spoken English and at least one other spoken language (Mandarin, Cantonese, Korean, or Japanese).
- Previous customer service experience essential.
- Previous branch support / account opening experience desirable.
- Mature, well organised and detail oriented.
- Candidate should be prepared to work shift hours, weekends and public holidays as required.
- Candidates with GCE A levels or Polytechnic Diploma Holders with at least 2 - 3 years experience in a service-related field, or fresh university graduates.
At Citi, we groom the leaders of today and tomorrow. Successful candidates will undergo comprehensive training on our products and look forward to a competitive remuneration and benefits package.
Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now.
|
Komentar
Posting Komentar